FREQUENTLY ASKED QUESTIONS

WILL I GET ANYTHING IN THE MAIL?  No. All of our items are DIGITAL products, nothing will be sent in the mail to you.  Once your payment goes through, you will receive an email with a link to your digital download.

IS THERE A LIMIT TO THE NUMBER OF TIMES I CAN DOWNLOAD THE FILES I PURCHASE?  At this time we do not have a limit of times you can use the dowload link, BUT the download link you receive at the time of purchase EXPIRES AFTER 48 HOURS. Please be sure to save the file to a place you can find it at later on your computer, or to a USB drive.

SOME  ITEMS ARE CALLED “FONTS” – ARE THESE FONTS THAT I CAN TYPE WITH?  No.  These are vector files – NOT “true type font” or “open type fonts” that you install in your font directory.  The vector files are used like clip art and these are SVG fonts.  Each character has its own file and each image must be opened, placed and arranged into your project individually.   You do not install or upload anything to your computer to type out words with. 

WHAT FILES FORMATS ARE OFFERED IN YOUR PACKAGES?  All of our packages include the following file formats:  SVG, DXF, EPS and PNG. 

HOW DO I KNOW IF YOUR FILES ARE COMPATIBLE WITH MY SOFTWARE?  Your software or their website should tell you which files will work with your program.  SVG files work with Cricut and the PAID Designer Edition of Silhouette – please note if you have a FREE version of Silhouette, you MUST use the DXF files as the SVG files will not work. Sure Cuts A Lot (SCAL), Inkscape and Illustrator all are compatible with SVG files.  PNG files can be used in graphics programs such as Photoshop and Gimp.  Again, please check the Help section on your software, or do a Google search to verify file compatibility.

HOW ARE YOUR FILE PACKAGES ORGANIZED?  They are sent in a ZIP file.  For font/alphabet packages, there are 4 folders inside the ZIP file and they are labeled according to the file type (SVG, DXF, EPS and PNG); this way you can just access the format that you want to use.  For other images (clipart images) the four files are sent inside one ZIP file. If an item has more than one ZIP file, for example several monogram sets include free monogram frames in a second zip file, this will be noted.

HOW DO I UNZIP A ZIP FILE?  You must be able o unzip a ZIP file.  On most computers, you just right click on the ZIP file after you save it to your computer and choose “extract all” or you may use a program such as WinZip.   You can also go to a website called http://www.ezyzip.com where you can unzip your ZIP files for free.

DO YOU OFFER REFUNDS?  No refunds are given. Do to the nature of digital downloads (they cannot be revoked or returned), ALL SALES ARE FINAL.

CAN YOU HELP ME WITH USING MY CUTTING SOFTWARE?  No, we do not provide any software support.  The main reason is because there are many different programs used by our customers and we are not familiar with them all.  If you have questions on using your software, you will need to contact your software company directly. We have included the contact information for some of the more popular cutting programs at the end of this page.  YouTube also has many great tutorials so you may want to check there as well.

DO YOU DO CUSTOM ORDERS?  No, we do not do any custom designs at this time.

DISCLAIMER:  It is the responsibility of the buyer to ensure that the file formats we offer are compatible for their needs and software.  The buyer should also have working knowledge of opening ZIP files, and must know how to use the files in the software program that they plan to use.  No refunds will be given for any reason. If you are unable to obtain your download from the link that you are sent after purchasing, please contact us and we can email you the file manually, provided that you contact us within 48 hours of your purchase.

TERMS OF USE:  You may use the files to create any PHYSICAL non-digital product for either personal or commercial use.  For example, this means you may use our files to create vinyl decals and you may sell the decals that you make. You MAY NOT resell our files in any digital form, either singly or as part of a CD collection. You may not share them or give them away to any one else. By purchasing our items, you agree to these terms.